Shipping & Returns
Getting Follicle AlChemist to You.
SHIPPING
Where We Ship
Follicle AlChemist ships across the United States, including major metropolitan areas, as well as internationally to Canada, the United Kingdom, the Caribbean, Africa, and Europe. As our community grows, we continue to expand our reach.
Shipping Costs
Enjoy complimentary shipping on orders of $75 or more. For orders below $75, shipping costs are calculated at checkout, so you can review the full cost before completing your purchase. (Confirm shipping details.)
Processing & Delivery
(Confirm standard order processing times and estimated delivery windows by region.)
Order Tracking
(Confirm whether tracking information is automatically provided once an order ships or available upon request.)
RETURNS & REFUNDS
Our Return Policy
Eligible purchases may be returned within 30 days of the original purchase date. We want every product in your routine to feel right for you and your hair. (Confirm return eligibility requirements, including whether products must be unopened, unused, and in their original packaging.)
How to Start a Return
(Confirm the preferred return process, including whether customers should contact the team by email, submit a form, or use an online returns portal.)
Refunds
(Confirm the refund method and expected processing timeframe once an approved return has been received.)
Damaged or Incorrect Orders
If your order arrives damaged or contains an incorrect item, please contact our team so we can help resolve the issue. (Confirm the reporting timeframe, required documentation or photographs, and whether an eligible claim results in a replacement, refund, or other resolution.)
Bring Follicle AlChemist to Your Shelves
Bring your clients haircare that truly works.
Join Our Community
Get first access to new products, special offers, and simple hair wellness tips.