FAQs
Everything You Need to Know.
Product & Performance
Will the Hydration Mist actually keep my hair moisturized all day, or just right after I spray it?
It’s formulated for lasting hydration rather than a quick, temporary effect. The goal is for strands to stay hydrated well after application, not just in the moment you spray it on, so it can support moisture through your day as part of your routine.
Will this weigh my hair down or leave residue?
Our products are designed as lightweight, fast-absorbing formulas that aim to soften strands without leaving noticeable residue behind, so hair feels touchable rather than product-heavy.
Can I use this if my hair is color-treated or chemically processed?
Yes. The formula is developed and tested across natural, relaxed, curly, wavy, straight, and color-treated hair, so the same product is suitable regardless of texture or treatment history.
How is this different from other hydrating hair mists?
Many hydration sprays are formulated to deliver a quick, noticeable effect at the moment of use. Ours is built on supporting hydration over a longer stretch of time, and it’s developed and refined using real hair and real conditions like dryness and breakage during the formulation process.
What's in it, and is it a good option for sensitive scalps?
Our formulas are a nutrient-rich blend of hydrating and strengthening ingredients, chosen with the goal of supporting moisture retention without weighing hair down. They’re formulated without harsh sulfates or unnecessary fillers. (Can be readjusted based on the full ingredient list)
Is this suitable for my kids to use?
Our formulas are developed with the whole family in mind, including children experiencing dryness or breakage. Since hair and scalp needs can vary by age, we’d recommend reviewing product-specific usage guidance before introducing it into a child’s routine.
Ordering & Shipping
Do you ship outside the US?
Yes. We currently serve customers across the US, including major metropolitan areas, as well as international customers in Canada, the UK, the Caribbean, Africa, and Europe, with plans to continue expanding our reach.
Is shipping free?
Orders over $75 qualify for complimentary shipping. Orders under that amount have standard shipping rates calculated and shown at checkout before you complete your purchase. (Shipping details require confirmation)
How long does delivery take?
(Confirm standard processing and delivery windows, by region if applicable, so this can be finalized.)
Returns
What if a product isn't the right fit for my hair?
We offer a 30-day return window for eligible products. (Confirm full return conditions and refund timeline so this can be finalized.)
How do I start a return?
(Confirm the return process so this can be finalized.)
For Stylists & Retailers
Can I carry your products in my salon or shop?
Yes. We welcome inquiries from salons, boutiques, and beauty supply stores interested in stocking Follicle AlChemist. Reach out through our Contact page and our team will follow up with next steps.
Do you offer anything specifically for stylists, or is this only for personal use?
Our formulas are developed to work well in both everyday personal routines and professional salon settings. We welcome partnership inquiries from stylists and salons interested in incorporating Follicle AlChemist into their services or retail offerings.
Bring Follicle AlChemist to Your Shelves
Bring your clients haircare that truly works.
Join Our Community
Get first access to new products, special offers, and simple hair wellness tips.